Service Desk- 0365

🌟 We're Hiring: Service Desk- 0365! 🌟We are looking for a dedicated and knowledgeable Service Desk professional to join our team in Muntinlupa, Philippines. The ideal candidate will have at least 2 years of experience in IT support, specifically with Microsoft 365 products, and will be committed to providing exceptional service to our users.📍 Location: Muntinlupa, Philippines⏰ Work Mode: Hybrid- 3days RTO/2days remote- Night Shift💼 Role: Service Desk- 0365What You'll Do🎯 Provide first-level technical support for Microsoft 365 applications and services.📞 Respond to user inquiries via phone, email, or chat in a timely manner.🛠 Troubleshoot issues related to software, hardware, and network connectivity.📊 Maintain accurate records of support requests and resolutions using ticketing systems.🤝 Collaborate with other IT teams to escalate complex issues when necessary.🔄 Conduct user training sessions on Microsoft 365 tools as needed.What We’re Looking For✅ Strong knowledge of Microsoft 365 products and services.✅ Excellent communication skills with an emphasis on customer service.✅ Ability to troubleshoot technical issues effectively and efficiently.✅ Experience using ticketing systems for tracking support requests.✅ A proactive attitude towards problem-solving and continuous improvement.Ready to make an impact? 🚀 Apply now and let’s grow together!