Service Desk

POSITION TITLE : Service Desk LOCATION         : Brisbane ,  AustraliaJob Description: Service Desk : Job Description- Roles & Responsibilities 1. Serve as the first point of contact for end users seeking technical assistance via walk-up, phone, or ticketing system. 2. Troubleshoot and resolve hardware, software, and network-related issues on Windows-based systems. 3. Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). 4. Escalate unresolved issues to appropriate support teams while maintaining ownership of the ticket lifecycle. 5. Provide hands-on support for desktops, laptops, printers, mobile devices, and peripherals. 6. Perform hardware installations, upgrades, and replacements. 7. Assist with onboarding/offboarding tasks including device provisioning and user access setup. 8. Maintain inventory of IT assets and ensure compliance with asset management policies. 9. Support meeting room technologies, including AV equipment and video conferencing tools. 10. Site Visit is expected based on business requirements. 11. Coordinate with Brisbane teams to ensure continuity of service during site visits. 12. Document and report findings, resolutions, and recommendations post site visit. Required Skills 1. Relevant experience in IT support, helpdesk, or desktop support roles. 2. Strong knowledge of Windows 10/11, Microsoft 365, and basic networking concepts. 3. Familiarity with Active Directory, SCCM/Intune, and remote support tools. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and manage priorities in a fast-paced environment. 6. Short Term site visit required.