Service desk

该职位来源于猎聘Handling all the Inbound calls chat and emails in service deskHandling Basic L1 queries from end usersCorrectly logging incidents and faults categorizing and prioritizing them in line with team proceduresDiagnose and quickly resolve a wide range of Windows applications issuesGood troubleshooting knowledge on internet and VPN issuesWhen the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing SystemInstall upgrade support and troubleshoot for printers related computer hardwareKnowledge of Citrix and VPNCustomize configure desktop hardware to meet specifications and business standardsEmail account administration i e account creation and management and distribution lists on Office 365User account administration i e account creation and management and password resets on Active DirectoryFamiliarize end users on basic software hardware and peripheral device operation and solve basic queriesTake ownership and responsibility of queries issues and problems and document it in the ITSM ToolConfiguring iPad iPhones Android for the users to enable them check emails and be connected on the goBasic knowledge of Networking Virtualization Mac OSWeb Based and Installable applicationsGood understanding of computer systems mobile devices and other tech products