Service Desk with VIP

About Us:-Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.About the Role:Job Title – Service Desk with VIPLocation – Moorgate, London/ Chelmsford, UKMode of Work – 5 Days Onsite in WeekType of Hiring – Fixed Term Employment (FTE)Project Duration – 12 Months (Possible Extension)Note: We are looking for only 5 to 7 years of candidates ONLYJob SummarySeeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk teamJob Description Serve as a key member of the Service Desk team within the SERVICE DESK skill cluster family.Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently.Act as a point of escalation for complex technical issues and ensure timely resolution.Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction.Monitor and report on service desk performance metrics to identify areas for improvement.Maintain documentation related to service desk procedures and knowledge base articles.Support continuous improvement initiatives to enhance service delivery and operational efficiencyRoles and Responsibilities: Provide expert level support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and network services.Manage incident lifecycle from identification through resolution and closure Communicate effectively with end users to understand their issues and provide timely updates.Coordinate with vendors and other IT teams for problem resolution and service requests Train and mentor junior service desk staff to build team capabilities.Participate in change management and problem management activities to reduce recurring incidents Ensure compliance with IT policies standards and best practices