Service Group Owner - Identity and Access Management

Mō te tūranga | About the Role The Service Group Owner – Identity & Access Management (IAM) is responsible for the strategic oversight, operational excellence, and continuous improvement of the organization's IAM services, including both Customer and Staff IAM. The role is a senior leader in cyber security operations, reporting directly to the Chief Information Security Officer (CISO). This role ensures secure, efficient, and user-friendly access to systems and data across the enterprise, aligning IAM capabilities with business needs and regulatory requirements, whilst ensuring customers can safely and securely access our digital channels.Strategic Leadership Define and execute the IAM strategy in alignment with the organization's cybersecurity roadmap and business objectives. Serve as the primary point of accountability for IAM services across the enterprise. Collaborate with senior stakeholders to ensure IAM services support digital transformation and risk management goals.Service Ownership Own the end-to-end lifecycle of IAM services including identity governance, access provisioning, authentication, authorization, and privileged access management. Ensure IAM services are designed, delivered, and maintained to meet performance, security, and compliance standards. Drive service maturity through continuous improvement, innovation, and adoption of best practices.Operational Management Oversee day-to-day operations of IAM platforms and tools, ensuring availability, reliability, and scalability. Manage vendor relationships and contracts related to IAM technologies and services. Monitor and report on service performance, user satisfaction, and risk posture.Risk & Compliance Ensure IAM services comply with internal policies, regulatory requirements, and industry standards Lead audits and assessments related to identity and access controls. Implement controls to prevent unauthorized access and mitigate insider and external threats. Implement controls to prevent unauthorized access to customer accounts.Team Leadership & Collaboration Lead cross-functional teams including IAM engineers, analysts, and project managers. Foster a culture of security awareness and accountability across the organization. Partner with IT, HR, Legal, and business units to ensure seamless identity lifecycle management. Partner with Consumer and Business channel owners to embed digital identity for customers.Nā tāu rourou | What will you bring? Essential Min. 5 years’experience ina Cybersecurity leadership role. Proven experience in IAM roles in enterprise environments Expert understanding of IAM technologies Familiarity with the latest technologies and trends in in Cybersecurity. Strong knowledge of cybersecurity principles, risk management, and regulatory compliance. Understanding of Digital Identify trust frameworks.Desirable 5+ years banking experience Proven ability to build trusted relationships. Generalist experience across banking services and cybersecurityWestpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per yearKo mātou tēnei | Our OrganisationAt Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Tono mai ināianei! | Apply Now!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Mahi tahi tātou, kaha ake tātou | Together GreaterApplications Close12 December 2025