Service Manager

Service Manager (Network Operations)Tasks:Act as interface between our internal SAP organization and external network infrastructure service providers.Translate technical requirements from business units into actionable IT architecture concepts and coordinate their operational implementation with external providers for LAN/WLAN (Cisco), DNS/DHCP, Firewall (Fortigate)/DMZ, and SD-WAN (Aruba)/ Internet. You are responsible for orchestrating all required services with the provider.Define and enforce standards for network design, routing, and segmentation, including comprehensive network monitoring and documentation of network standards.Implement, operate, and continuously improve test and development networks. Ensure the functionality and security of firewalls.Provide secure connectivity between company locations and hosted applications.Manage and monitor external IT service providers and vendors in the network infrastructure domain according to agreed SLAs, KPIs, and monthly reports.Maintain strong relationships with service providers and conduct regular service review meetings.Support budget planning and cost control for the assigned IT services.All responsibilities are to be understood in a global context, requiring close coordination with local and international IT teams and business units to drive worldwide harmonization and standardization.Qualifications:Completed training as a network technician or equivalent education, with relevant professional experience.Cisco certification (CCNP or equivalent) and solid understanding of ITIL practices.Required Skills:Proven experience in managing external service providers is essential.Strong expertise in network design for both LAN and WAN technologies; knowledge of Netscaler, DHCP/DNS, and Network Access Control is a plus.Confident in negotiating technical concepts with service providers and driving results.Strong analytical skills paired with a structured and goal-oriented working style.A team player with a high service orientation and excellent communication skills.Assertive and confident in managing external partners.Quick to grasp new topics, eager to take responsibility, and proactive in contributing ideas.Fluent in German; good command of English is required.Willingness to travel occasionally for international assignments.Compensation package:Work-life balance: Enjoy a more flexible schedule for more effective work.Annual bonus: We recognize and reward your achievements.Cafeteria package: Customizable benefits to choose what suits you best.Travel and remote allowance: We contribute to your daily commuting and utility costs.Work-life balance: It’s important to us that you have time for yourself and your family.Professional development: Trainings and career advancement opportunities to help you grow continuously .Corporate events: Community programs to help us become more than just colleagues—a real team.