Service Manager

More about us:Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!About the Role:For our client, a global pharmaceutical industry company, we are currently looking for a Service Manager to join IT Team and lead the operation, support, maintenance, and continuous enhancement of the Web product.What we are looking for:Web development experience including Backend and Frontend skillsCMS knowledge and experience (Drupal preferred)Understanding of a variety of digital development approaches and technologiesExperience with integrations with external services (Salesforce, Mulesoft, Cloudflare, etc)Experience in large projects with massive audience and high traffic volumeExperience with cross-functional, multicultural and international teamsDeep understanding of market trends, customer needs, and the competitive landscape within and around Web Technology and Support.Fluent EnglishWhat you will do:Leading daily stand-up calls, monitoring and coordinating all Incidents, Service Requests, and Enhancements (via dedicated ServiceNow dashboard)Monitoring and evaluating service methodologies, processes, and operational solutionsSet up the ticket priority and plan the team schedule according to the business needsEnsure that both internal stakeholders and external ticket requesters are properly informed about expected resolution times and outcomes.Proactively identify challenges and blockers in ongoing issues and support the team with solutions to ensure timely resolution.Manage and sustain an effective partnership with the vendor through regular communication, including weekly meetings focused on collaboration and continuous improvement of service quality and deliveryOur offer:Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & amp; more.Global collaboration - work with a diverse, international team.Innovative environmentbe part of a forward-thinking and growth-oriented workplace.Engaging community - Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.Team-building events including our company tradition (annual company event in Mazury).A pleasant surprise to start your journey with us in the form of a welcome pack.Recruitment process:HR callTechnical interviewClient InterviewDecision/ FeedbackSounds interesting? Click "Apply" and have a chance to hear more!