Service Manager

Key Responsibilities Oversee day-to-day service operations and ensure service quality and performance levels are met Coordinate and manage application development projects with internal teams and external partners Act as the primary point of contact between technical teams and clients Define and monitor SLAs, KPIs, and performance metrics Identify and implement process improvements to enhance efficiency and customer satisfaction Manage project timelines, risks, and issues proactively Support reporting, documentation, and compliance activitiesMandatory Skills Proven experience as a Service Manager or Project Manager in software/application development environments Strong understanding of IT service management (ITIL knowledge is a plus) Excellent communication and interpersonal skills Strong organizational and problem-solving abilities English: mandatory Italian: must understand (spoken and written) Professional demeanor and customer-focused mindsetWhat We OfferCompetitive salaryFlexible hoursHybridMonthly entertainment gatheringsFree CoffeeAn amazing rooftop at our office