Service Operations Manager

Who We AreJohnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here: https://greatplacetowork.co.id/companies/pt-johnson-controls-indonesia/How You Will Do ItResponsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention. Responsible for safety program compliance. Leads the execution efforts of assigned Service business. Sets and monitors goals for customer account gross margin delivery and profitability. Manages the assigned customer relationships and drives issue resolution. Driving L&M growth through Technicians. Maintains proper staffing levels for the team, through labor forecasting, planning, and management. Responsible for safety performance and program compliance. Accountable for procuring and maintaining fleet and tools inventory. Manages team budget and overhead accounts assigned. What We Look ForMust have strong interpersonal & communication skills. Bachelor’s degree in technical discipline preferred. Must have the ability to handle a large and diverse number of contracts, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. What Do We OfferCompetitive salary Paid vacation/holidays/sick time Comprehensive benefits package On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy