Service Specialist MMH251126-4

Role PurposeResolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.RequirementsGrade 12 (Matric)Completed or studying towards a degree or diploma relative to the financial services industry (preferred)2 - 3 Years Momentum Retail Call Centre experience of customer service principles and practicesProficiency in Afrikaans will be advantageousDuties and ResponsibilitiesEngage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.Identify and report process and system failures, suggest enhancements to improve client experience.Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.As an applicant, please verify the legitimacy of this job advert on our company career page.-305080