ServiceNow Administrator

ServiceNow Administrator (SME)This role combines system administration, development and subject matter expertise focused specifically on the ServiceNow Human Resource Service Delivery (HRSD) suite, particularly the Onboarding (Lifecycle Events) and the Employee Service Center (Core Portal) modules.The ideal candidate will ensure the platform is configured, maintained, and continually monitored and enhanced to improve HR service delivery and the overall employee experience.Core Responsibilities & AdministrationPlatform Health & Maintenance: Perform routine system administration tasks including managing user accounts, roles, security access (ACLs), and application scopes specific to HRSD. Monitor and troubleshoot integrations.End-user support: Provide support to end users, typical activities include password reset, assisting with Onboarding case/task issues.Configuration Management: Configure and maintain core HRSD components like HR Profiles, Case Management and Knowledge Management workflows.Troubleshooting: Monitor, diagnose, and resolve technical issues related to HRSD application, integrations, and the Employee Service Center.Reporting & Analytics: Develop and maintain reports and dashboards using native ServiceNow reporting and Performance Analytics to provide insights into HR Service activity.HR Module Development & CustomizationOnboarding/Lifecycle Events:Design, configure, and maintain Lifecycle Events and Activity Sets for the Onboarding Process.Develop and configure associated HR Services and Record Producers associated with the Onboarding Process.Maintain and update existing Document Templates as needed.Employee Service Center (Portal):Develop and customize the Employee Center Portal using technologies like UI Builder.Manage and maintain Portal content and functionality.Ensure alignment of content governance, User Criteria, and personalized experiences on the portal.Core Development:Maintain, develop, and customize functionality using platform scripting languages, including Business Rules, JavaScript, Client Scripts, UI Policies, Script Includes and UI Actions.Oversee and monitor integrations with other HR systems (REST/SOAP APIs and Integration Hub.)Required QualificationsExperience: 3 to 5 years of experience as a ServiceNow System Administrator and/or Developer, with a strong focus on the HR Service Delivers (HRSD) product line.Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – HRSP (CIS-HRSD).Technical Skills:Strong working knowledge of HRSD modules (case management, Knowledge Management, Lifecycle Events.)Experience customizing and developing for the Service Portal/Employee Center Portal (widgets, themes, pages).Ability to maintain existing Lifecycle event HR Services, Document Templates, HR Case and Task templates as needed.