Shared Services Manager

We offer you an Ocean of Possibilities. Join our family.About Damen Song Cam ShipyardDamen Song Cam is a joint venture between Damen Shipyards Group (Netherlands) and Song Cam Shipyard (Vietnam), located in Hai Phong. As a strategic production hub, we deliver around 40 vessels per year to clients around the world.This position is part of our growing Shared Services initiative, providing centralized support (office-related services) to various Damen entities globally, with a focus on the Netherlands. In the future, this role will formally integrate into the Damen Global Shared Services Organization.Position PurposeAs Shared Services Manager, you will be responsible for setting up, managing, and continuously improving shared service functions such as Accounting, Reporting & Analytics, Human Resources, and other administrative services. You will ensure efficient operations, high service quality, compliance, and strong collaboration with internal stakeholders worldwide.This is a strategic role with both operational and leadership responsibilities.Key ResponsibilitiesCustomer RelationshipBuild strong relationships with stakeholders and business units.Identify improvement opportunities and enhance customer experience.Contract ManagementManage service agreements, ensure accurate billing and settlement.Resource ManagementPlan and manage budgets, team capacity, and service allocations.Financial ControlOversee cost calculations, post-calculations, and financial coverage.Performance MonitoringDefine KPIs, track performance, and drive improvements & automation initiatives.Service MarketingPromote available services internally and identify opportunities for expansion.Compliance & AuditEnsure compliance with internal policies and external regulations.Coordinate audits and implement recommendations.Team LeadershipLead and mentor shared services teams.Foster a culture of collaboration, accountability, and continuous improvement.TravelWillingness to travel regularly to Europe and other Damen locations as needed.OtherPerform additional tasks as assigned by top management.QualificationsBachelor's degree in Business Administration, Finance, HR, ICT or related field.Minimum 5 years of experience in shared services, business support, or related areas.Proven leadership and stakeholder management skills.Hands-on experience with ERP systems and process improvement methodologies.Strong skills in MS Teams, digital collaboration, and data modeling/reporting.Fluent in English (spoken and written).Able to thrive in a dynamic, multicultural environment.Key CompetenciesLeadership – Lead by example, inspire and guide others beyond direct reporting lines.Collaboration – Work closely with internal experts and scope owners to deliver impactful services.Coaching – Motivate and support team development.Problem Solving – Take a proactive and structured approach to resolving challenges.Communication – Communicate clearly and effectively, both verbally and in writing.Decisiveness – Make timely decisions, even when they are not popular.Vision – Contribute to strategy development and long-term direction.Integrity – Handle sensitive information with professionalism, honesty, and respect.What We Offer Here at Damen, we realize supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That’s why we continually invest in your development. Damen offers you:a dynamic international working environment focusing on technology and innovation; a competitive salary; holiday bonus, Tet bonus, quarter bonus; monthly fuel allowance; 24/7 insurance + health insurance for employee and spouse social insurance business trip allowance (if any); continuous focus on professional and personal development through training programs. Other Damen Song Cam does not approve of a commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.Why Join Us?Play a leading role in building a global shared service center from Vietnam.Be part of a collaborative international team.Work in a dynamic shipbuilding environment with exciting career prospects.Opportunity to travel and engage with stakeholders in Europe and beyond.Recruiter:Tran Duc Vuong (Trần Đức Vượng)Email:vuong.tran.duc@damen.comPlease apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.