Shopify/ Gorgias Customer Support Agent

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)About UsAt TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.What You’ll DoRespond to customers via chat, email, or phone in a professional and friendly mannerHandle inquiries related to product information, order tracking, returns, and account concernsUse Gorgias and Shopify to manage tickets and provide fast, accurate supportStay informed on product updates and support practices to ensure a consistent customer experienceWhat We OfferCompetitive pay with annual performance-based increasesPaid time off so you can rest and rechargeHealth and dental insurance or a health stipend to make you feel your best!Comprehensive health and dental insuranceHoliday bonuses in appreciation of your hard workFully remote setup — work from anywhere you're comfortableOpportunities to grow with us as we scaleWhat We’re Looking ForExcellent written and spoken English communication skillsAt least 1 year of online/remote customer service experience (especially in e-commerce or remote support)Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantageComfortable working independently and handling multiple conversations at onceEmpathetic, patient, and reliable when addressing customer concernsTeam-oriented with a strong work ethic and attention to detailWhat You’ll Need To Work From HomeYour own computer or laptop (i5 processor or equivalent preferred)A stable internet connection (at least 15 Mbps upload/download speed)When applying, use application code: CSREADY TO JOIN US?If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.