Showroom Manager

About Our BrandNeve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.Hi, we are Diamonds Factory! Founded in 2008, we set out to change the market for exceptionally high-quality, affordable diamond jewellery. With years of experience behind us, we are proud to be one of the most trusted jewellery brands on the market, and nothing makes us happier than helping make life’s milestone moments truly unforgettable.Our ValuesCelebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.Customer-Centric Approach – Every decision starts with our customer, delivering personalised service at every step.Earn Trust and Respect – We build trust through honesty, care, and respect in all relationships.Experience-Led Innovation – We blend tradition and innovation to enhance every jewellery experience.Empathy for People and Planet – We act with compassion, sourcing ethically and operating sustainably.The RoleWe are seeking a motivated Luxury Jewellery Showroom Manager / Sales Consultant to join our team in Sweden. You will take full ownership of your role, delivering exceptional client experiences and managing daily operations independently. As the face of the brand in Stockholm, you’ll build lasting relationships through personalised service and expert guidance, creating unforgettable moments for our clients.How You’ll ContributeClient Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.Skills You’ll Bring to The Role1–2 years’ experience in a premium or luxury retail environment, with a strong sales track recordJewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regardedOutstanding written and verbal communication skillsExperience handling phone, video, and face-to-face consultationsAble to learn systems quickly and troubleshoot issues independentlyHighly proactive and self-motivated to contribute beyond your core responsibilitiesTeam player with a collaborative mindset and a positive, solution-focused attitudeCreative eye for styling and passion for unique, bespoke jewelleryExceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communicationsCustomer-first mindset, acting as a brand ambassador and delivering exceptional experiencesImpeccable personal presentation and alignment with brand aestheticWillingness to travel to support other stores within the region to contribute to business successAvailability to work weekends and peak trade periods is essentialWhat’s In Store For You?Referral Scheme – Cash rewards for referring great talentAnnual Leave – 25 days holiday plus public holidaysExclusive Employee DiscountBirthday Leave – 1 paid day off on your birthdayPerkbox – Enjoy shopping discounts, wellbeing rewards & peer recognitionEnhanced Leave Policies – Formalised policies with clear processes & enhanced supportPartner with a global luxury brand on its journey of expansion across EuropeLearning & Development – Ongoing opportunities for growthHours – 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotationMore Exciting Benefits Coming Soon!Our Commitment to Diversity & InclusionNeve Jewels Group is an equal opportunity employer, committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any condition unrelated to the role.