[Sign-on bonus] Operation Leader/Specialist (SFA/CRM system, Japanese N2+)

Company overviewhttp://en.geniee.co.jp/With a high–tech advantage, Geniee is one of the leading Supply Side Platforms (SSP) in Asia, being headquartered in Japan.Invested by Softbank group (one of the largest Japanese mobile carriers), Geniee is expanding business across Southeast Asia and the US. According to the Deloitte Technology Fast 500 Asia Pacific 2016 Ranking, Geniee ranked in the top 200 of companies in APAC.Geniee Vietnam was established in 2013 in Hanoi with 5 members and now expanded to nearly 100 employees. We are looking for potential candidates who are expected to be core members of Geniee Vietnam. To be part of the Geniee group, you will have the chance to work in a challenging international working environment with passionate and friendly colleagues.Apply and become a Geniee today!———————————————————————————————————–Title: Customer Success Leader/SpecialistLocation: HANOIQuantity: 01Job category: Digital Marketing/ Online AdvertisingIndustry: Advertising/ Digital marketingJob description: Geniee Vietnam is seeking a passionate Customer Success Leader/Specialist who will work closely with the headquarters team in Japan to support any requests/tasks on the system. The position requires operators to understand Geniee’s products (Geniee SFA/CRM) and to perform some of the following tasks:Understand normal business flow and be able to operate and work with systems/platforms.Join meetings with Japanese clients to collect their requests and support in setting up the system for them.Build and maintain close working relationships with related departments (Tech and Customer success team in JP Headquarter)Supervise the team’s workload, handle new requests, conduct research, and provide guidance to team members.Other tasks and reports assigned by managers/leaders.Job requirements:Good command of Japanese (N2 level is a must) & intermediate English communication. Japanese speaking is at an appropriate level to communicate with our clients.Good office equipment system skills (email, internet, Microsoft Office and related software).Having at least 2 years of experience in related fields (knowledge of Salesforce, or having led a team, worked as an IT project manager, etc.)Having knowledge of MySQL, MongoDB or Velocity is an advantage.We accept on job training for candidates without experience in related fields, but having knowledge of operating SFA/CRM platforms or managing customer relationships is a plus.Preferred Personality:The candidate should have high energy, enjoy working in a fast-paced and deadline-oriented environment.He/she also needs to work hard with carefulness and patience due to the nature of the jobEmployment Package: Salary: Negotiable (depending on experience and capability)Laptop for work providedSocial, public health and unemployment insurance as defined in the Labor CodePVI insurance for staff and 1 family member12 days’ annual leave and 1 birthday leaveSalary review: twice per financial yearHalf-year bonus: up to 100% of monthly gross salaryMost valuable person/team awards per half-yearAnnual company trip, annual health checkClub allowance, chance to join club activities with cost bearing up to $20/month