Are you an architect, interior designer, or industrial designer with a passion for cutting-edge technology? Leverage your design expertise and customer-facing skills to revolutionize the architectural industry with our innovative AI-powered SaaS platform!We're seeking a Design Tech Customer Success Manager to support users of our platform in design-related fields. You'll deeply understand the workflows of architects and interior designers, providing high-value engagement and support post-sale. This isn't just about customer satisfaction - it's about empowering them to achieve their design goals with our groundbreaking technology. This is a remote position operating during APAC business hours.
Responsibilities Be the Trusted Advisor: Understand the day-to-day workflows of architects, interior designers, and industrial designers and provide tailored support. Drive Platform Utilization & Growth: Monitor usage, proactively ensure clients leverage all features, and identify opportunities to increase engagement. Manage Onboarding & Training: Ensure a smooth and successful client transition onto our platform. Become a Product Expert: Master our product offerings and confidently guide customers through current and future capabilities. Build Strong Relationships: Maintain trust and confidence with clients, acting as their main point of contact and ensuring ongoing satisfaction. Be the Voice of the Customer:
Collaborate with Operations, Product, and Sales to deeply understand customer needs and ensure our solutions exceed expectations. Requirements Must be an Architect, Interior Designer, or Industrial Designer. Must have experience using CAD or AutoCAD. Highly Desired: Revit experience. Excellent written and verbal communication skills in English. Experience working with global customers. A proactive problem-solver, able to anticipate and effectively address issues. Bonus: Experience at a design-tech or architecture software company (not prop-tech focused). If you're a design professional with a passion for technology and client success, we encourage you to apply!
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