Social Commerce Specialist

About Ben Soliman Classic SuitsBen Soliman Classic Suits is a distinguished menswear brand celebrated for its craftsmanship, precision tailoring, and timeless sophistication. Our collections redefine classic elegance for the modern gentleman through attention to detail and premium quality. OverviewThe Social Commerce Specialist will be responsible for managing customer interactions across social media platforms, handling inquiries and closing orders, coordinating with inventory and shipping teams, and ensuring an exceptional customer experience from first contact to final delivery. Key Responsibilities    Respond to customer inquiries via social media platforms (Facebook, Instagram, WhatsApp…)  Convert inquiries into successful sales and process orders professionally     Coordinate with the inventory team to ensure product availability before confirming orders   Follow up on shipments with courier partners until successful delivery   Manage comments and messages (moderation) and handle customer objections professionally   Address complaints and provide quick and effective solutions   Maintain positive brand image and ensure customer satisfactionRequirements    Bachelor’s degree in business administration, Marketing, E-commerce, or any related field(or relevant experience in retail customer service can be accepted)   Previous experience in customer service or online sales, preferably in fashion retail   Good understanding of inventory coordination and shipping processes  Strong communication and persuasion skills   Ability to multitask and stay organized under pressure   Excellent written communication in Arabic (brand-appropriate tone)   Excellent command of English is a plus  How to apply?send your cv 01032773777