Social Media Executive

Responsibilities Manage content for social media conversations and activities Maintain a good relationship between the client and the agency Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitorconversations and user-generated comments and escalate to internal and clientstakeholders as necessary Post content for feeds and discussion-starter topics including writing Facebook statusupdates, tweets, blog posts, etc. in alignment with global/local client social strategies Manage daily operations of page/channel including themes/skin/layout changes whenappropriate Maintain editorial calendars Adhere to the standard practices guide for social channel responsibilities and guidelines Review and respond to user-generated comments in order to foster a positive communityand add value to the users’ experience as outlined in the schedule Enforce Social Media Guidelines as defined by global/local client social media strategies Identify, locate and engage advocates and influencers within the various social communitysites to foster dialogue and allow discussions about client’s products andpromotions/campaigns Pull and interpret data using a basic analytics report template duringcampaign/promotions to highlight key findings from social media forums; key areas of theReport Template May Include Activity on pages/channel management Community activity (fans, posts, comments, conversation topics, etc) Moderation actions (posts, comments and content removal and/or banning)Additional InformationGenerous leave entitlements, including birthday leave, rest day and family care leave.Office closure for World Mental Health Day 10th October.Additional Company closure for all 4 major festive CelebrationsCashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.Life and personal accident insurance and group hospitalization and surgery.A hybrid working schedule and with Friday disconnects.Rest Relax & Recharge - office closure last week of December every year.Phone Allowance