Solutions Engineer Specialist

Company DescriptionAt Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.ResponsibilitiesSales Support: Drive sales through technical and operational pre-sale support Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests Drive sale closure by shortening the basic custom solution sales cycle Participate in creating and delivering high-level face-to-face sales presentations that demonstrate technical knowledge of the latest Zayo products and services. Solution DesignAnalyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. Provide customers requiring simple solutions service options that meet their current or future business applications Assist Solution Engineering with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders Stay up to date with the competitive landscape and emerging technologies to best position Zayo in the marketplace. Planning And LogisticsAdhere to and communicate timeline expectations for project completion Provide regular project updates to internal customers (sales, engineering, technical operations)GeneralAdhere to all company standards and overall business professionalismDemonstrate regular, consistent, and punctual attendancePerform other duties as assigned QualificationsFluency in German and EnglishRecommended to have a minimum of 1 year experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO) High-level understanding of Fiber Optic network design and implementation Proficiency in navigating the OSI Model Recommended to have technical solid presentation skills (development and delivery) Excellent project management skills Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms Consistent focus on results and goal achievement Proficiency in Microsoft Word and Excel Strong teamwork skills Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment Preferred Additional ExperienceBachelor’s degree in Telecommunications, Engineering, Economics, General Business, and or related field of studyRecommended minimum of 1 year experience in sales/ engineering/ customer support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld Proficiency in navigating the OSI Model MAN technologies and designs (including DS-x, OC-x, WDM, and Ethernet) Internet technologies, functionality, and services Networking protocols (emphasis on Layers 1, 2, and 3) Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN) RewardsCompetitive compensation including sales incentive planGenerous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annumHybrid workingHealth and life insuranceMeal vouchersEmployee assistance programs including mental health, wellbeing and medical support Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.