Solutions & Onboarding Team Lead

We are looking for a dynamic Team Lead for our Solution Consultants & Onboarding teams who will play a pivotal role in accelerating new customer activation, driving technical solution deployment for both prospects and existing customers, and scaling our team’s success.This role sits within the Commercial department and is instrumental in influencing new‑logo win rate, customer activation speed, existing‑customer retention and expansion. You will lead a team of onboarding specialists and solution consultants who ensure our platform delivers rapid first‑time value, solves operational challenges, guides prospects toward optimal solution architectures, and supports our customers’ growth in a world where AI‑powered multichannel communication is central.In short: you will connect the dots between our customer journey, operational execution and scalable, repeatable solution delivery.About TrengoWe believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers and prospects via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it.With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.What Your Role Looks LikeLead, mentor and develop a high‑performing team of Onboarding Specialists and Solution Consultants, fostering a hands‑on, structured, customer‑centric culture.Define the team’s strategy, goals and metrics (e.g., activation time, time to value, expansion rate, customer health, solution adoption) and monitor / report on performance.Own the end‑to‑end activation process for new customers: ensure fast, efficient onboarding, resolve operational issues with our platform, and deliver strong first‑time value.Oversee solution consultancy engagements for both prospects and existing customers: guiding technical workshops, defining architectures, showcasing how our platform — with its AI capabilities — can streamline multichannel communication, automate workflows, and solve operational pain points.Drive scalability: design and implement processes, templates, and tools so that the team scales efficiently and consistently with high quality outcomes.What You’ll BringAt least 2 years of prior leadership experience managing an Onboarding, Implementation or Solution Consulting team (or combined role) in a SaaS environment (ideally in a scaling startup or high‑growth SaaS model).Strong experience in a customer‑facing SaaS role and a technical background (you’re comfortable with architecture discussions, APIs, integration, automation, multichannel communication platforms, ideally with exposure to AI or process automation).Proven capability to work in a fast‑paced environment with multiple projects running in parallel—comfortable juggling priorities and switching between strategic and hands‑on tasks.A structured, tactical mind‑set: you thrive on building repeatable processes, metrics, playbooks and operationalising best practices.A hands‑on leadership style: you delegate, but you also execute; you coach your team but you also step in when needed.Experience working with AI‑enabled products or platformsWhat’s in it for you?We believe in supporting you to perform at your best and grow with us:🚀 Career growth with clear departmental tracks and support from your manager.🌍 Hybrid working + 2 months per year to work abroad.🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).📚 Learning budget + 2 extra days off to attend courses or conferences.🌴 28 vacation days to rest, recharge, and travel🚆 Travel reimbursement to our Utrecht HQ.📶 Monthly internet & phone allowance to stay connected.🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.💼 Pension contribution to help you plan for the future.🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.Our culture & valuesAt Trengo, our culture is shaped by four core values:Dynamic – We experiment boldly and adapt quickly.Future-proof – We embrace AI and new technologies to amplify impact.Ownership – We win together and hold ourselves accountable.Open – We treat everyone with respect and transparency.You’ll feel this in everything we do! From the way we collaborate, to the way we celebrate wins together.Ready to make an impact?If you’re excited to sell AI-powered solutions and help shape the future of customer engagement, we’d love to meet you.👉 Apply today and let’s grow together!