Spanish Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is a fantastic opportunity for individuals interested in technology and cybersecurity who are dedicated to delivering exceptional customer support. You will interact with clients in Spanish, assisting them with a range of inquiries related to cybersecurity products and services.Key ResponsibilitiesHandle customer inquiries related to cybersecurity solutions, including installation, troubleshooting, and product features via phone, email, and chat in SpanishProvide customers with detailed information about cybersecurity threats, prevention measures, and best practicesAssist clients with account management, service requests, and technical support needsResolve customer complaints and technical issues efficiently, ensuring a high level of satisfactionDocument all customer interactions accurately in the CRM system for future reference and follow-upCollaborate with the technical support team to provide comprehensive solutions to customersStay informed about the latest trends in cybersecurity and the company's product offerings to provide relevant guidanceRequirementsFluency in Spanish (both written and spoken) is essential; knowledge of English and/or Greek is a plusExperience in customer service, particularly in the tech or cybersecurity industries, is preferredStrong communication and interpersonal skills with a customer-focused approachExcellent problem-solving skills and the ability to manage multiple inquiries simultaneouslyProficiency with CRM software and general office applicationsWillingness to work flexible hours, including evenings and weekends, as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..