Sr. Customer Service Executive - Project Planning & Implementation

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking a dedicated and detail-oriented customer service and Accounts/billing Specialist with strong expertise in deduction management, order-to-cash (O2C) processes, and hands-on experience in customer care and billing/payments. The ideal candidate will manage deductions, ensure accurate reconciliations, and collaborate across departments to resolve disputes and optimize financial processes for end customersKey ResponsibilitiesIdentify, categorize, and investigate customer deductions and drive customer contact team on billing releated issuesManage Accounts Receivable (AR) processes including billing, sales order entry, write-offs, payment schedules, and cash discount adjustments.Collaborate with Sales, Customer Service, and Supply Chain teams for deduction resolution and dispute management.Prepare and maintain SOPs for process improvements and ensure compliance Handle fraud claims investigations, chargebacks, rebates, and credit processing for returns (Saleforce / SNow)Generate ad hoc reports, perform analysis, and provide explanations for discrepancies.Monitor team mailboxes, assign requests, and assist offshore/onshore teams with data and analytical support.Required SkillsetsAdvanced MS Excel and reporting skills.Excellent negotiation, communication, and problem-solving skills. Strong knowledge of Order-to-Cash (O2C) cycle and deduction managementHands-on experience in Salesforce / Service Now