Sr Lead - Service Delivery & Management

About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsContribute as an individual contributor for deployment of customer projects. Monitors and manages service operations and service delivery as per agreed SLA and drives certification and compliance to regulatory requirements. Provides inputs on capacity planning & resources to supervisor for AOP. Liase with engineering team to provide solutions.Engages with customers, project manager and Sales team to understand customer requirement. May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.Performs analysis of network security needs and contributes to integration and installation of hardware and software.Analyzes, troubleshoots, and corrects network problems remotely.Prior hands-on professional experience must include LAN Switching, Routing Fortigate UTM, Palo Alto Firewalls & UTM, and Checkpoint Firewalls & UTM, Cisco ASA . Knowledge on SIEM Tools and DDoS would be a plus.Maintains and administers perimeter security systems such as firewalls and intrusion detection systems. Modifies and maintains network security policy. Designs and implements remote connectivity solutions including IPSec VPN, PPTP, and SSLVPNMonitors security system logs (i.e. intrusion detection system, firewall system logs, etc.) and reports on discovered anomalies or problems.Uses sniffers and other tools to troubleshoot and isolate network problems. Assists with network security assessments for potential business partners. Keeps fully abreast of trends and changing technologies in Information Security fields. Engages in continuous process improvement. Performs other related duties as may be required.Bachelor’s degree in Computer Science, Management Information Systems, Engineering or other relevant field. Minimum of 3 to 6 years directly related work experience in Network/security administration Prior hands-on professional experience must include Cisco Routers , Switches, F5, A10 SLB/GSLB, Fortigate UTM, Juniper Firewalls & UTM, and Checkpoint Firewalls & UTM, Cisco ASA & UTM . Knowledge on SIEM Tools and DDoS would be a plus. Working knowledge of network security, Checkpoint firewalls, intrusion detection/prevention systems, authentication mechanisms, encryption technologies, and networking protocols including SMTP, HTTP, DNS, TCP/IP, and SNMP. Strong analytical, reasoning, and organizational skills are essential. Excellent verbal and written communications skills are essential. Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally; e.g. leadership, executives, clients, vendors, and agencies. Ability to work in and constructively contribute to team work environment and meet stringent deadlines. Ability to prioritize and handle multiple tasks simultaneously. Attention to detail and follow through including the ability to document work. Ability to maintain the confidentiality of information is essential.Education : Any Bachelors degree.