Sr. Operations Representative

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Operations RepresentativeResponsibilities: Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updatesaccount information, as requested by the customer; Transfers the customer to the appropriate department, as needed Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to companypolicies and procedures. Training: Completes and passes assessment of the required web-based training (WBT) within timelines to preventpotential job risks Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, onlinetechnical support, and assist customers with other account-related concernsQualifications: College Level or Completed a Short Course, no experience required High School (Old Curriculum) or Sr. High School Graduate (K-12) Fluent in English and excellent conversational skills Must be willing to work in Alabang, Muntinlupa City Must be willing to work on shifting schedules primarily during Night Shift Must be willing to work in an office based setupNo agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).