Sr. Project Manager – Patient Experience Program

Skip to contentReturning ApplicantsEmployee ResourcesEmployee PreboardingMENUSr. Project Manager – Patient Experience Program, Ambulatory Operational ExcellenceWork Location Los Angeles,CA Job #27616 Work Hours Monday-Friday, 8:00am-5:00pm; hours may vary Employment Type 2 – Staff- CareerDuration Indefinite Salary Range $70900-145200 Annually Posted Date November 18, 2025 Bargaining Unit 99Apply NowApply as Internal/Current EmployeeBack to Search ResultsRefer A FriendMake a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.JOB DUTIES JOB QUALIFICATIONS ResponsibilitiesDescription As the Senior Project Manager for Patient Experience Improvement, you will play a critical role in advancing UCLA Health’s commitment to delivering exceptional care and service. In this position, you will lead the implementation, coordination, and monitoring of enterprise-wide initiatives designed to enhance patient satisfaction, streamline care delivery, and improve overall experience across our health system. Key Responsibilities:Lead Patient Experience Projects: Manage complex, multi-faceted projects focused on improving patient interactions, communication, and service quality across ambulatory settings.Develop and Execute Project Plans: Establish clear scope, timelines, and deliverables for initiatives and experience-driven workflow improvements.Collaborate Across Departments: Facilitate communication and alignment between clinical teams, administrative staff, and operational leaders to ensure patient-centered strategies are integrated.Monitor and Report Outcomes: Track progress against defined goals, analyze patient experience metrics (e.g., CG-CAHPS, Press Ganey scores), and provide actionable insights to leadership.Implement Best Practices: Incorporate evidence-based approaches and industry standards to optimize patient engagement and satisfaction.Support Change Management: Guide teams through process improvements, ensuring adoption of new tools and protocols that enhance the patient journey.Organize Team Projects and Stakeholder Meetings: Coordinate patient experience improvement meetings and stakeholder groups, prepare agendas, and document action items to drive accountability.Salary Range: $70,900 – $145,200 AnnualMONICAI've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.SOZITThe first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.EDGAROnce I joined, I knew UCLA Health was THE place to be due to the growth potential and training offeredGET INSPIRED by our latest happeningsAwards & recognition©2025 UC Regents UCLA HealthDisability Accommodation ResourcesPrivacy PracticesRecruitment Fraud AlertSitemapTerms of UseEE EmployerGo to TopMenu collapsed