Sr. Technical Program Manager

Location: Remote (Latin America or Canada; must be available for Pacific Time collaboration and India team coordination)About Pulse LabsPulse Labs — a UX research firm backed by Google and Amazon — partners with global technology companies to shape the future of digital products. We conduct innovative research programs that influence the tools millions of people use every day. We’re looking for a Sr. Technical Program Manager to strengthen client relationships, oversee program execution, and ensure that every engagement runs with precision, speed, and strategic alignment. You’ll act as the bridge between clients and internal teams—keeping everyone informed, accountable, and focused on delivering exceptional results. This is a 100% remote role, open to candidates in the U.S. or Canada.The OpportunityWe are seeking a competent and proactive Senior Technical Program Manager to lead and drive complex, cross-functional programs focused on our Data Business. This role is crucial for scaling our data operations and ensuring the seamless delivery and compliance of high-quality data to our enterprise clients and internal teams. This role requires a blend of technical acumen, client management, and operational discipline, thriving in a fast-paced environment where accountability and action are paramount.What You’ll DoBridge Technical and Business Needs: Serve as the connective tissue between clients, our internal delivery teams, and the Product/Engineering teams. Translate complex client compliance frameworks, technical program details, and business needs into clear, actionable technical plans and internal deliverables.Translate Requirements to Execution: Convert complex client needs, compliance and high-level business goals into clear, actionable technical specifications and internal execution plans.Strategic Client Partnership: Partner with enterprise clients as a trusted advisor, providing regular updates, highlighting measurable value, and proactively identifying potential risks or opportunities related to the technical delivery.Drive Operational Excellence and Scalability: Identify opportunities to streamline internal processes and enhance project management workflows through automation or integration solutions, thereby reducing manual overhead. Document knowledge in internal solution articles to promote operational scalability.Leadership and Project Management: Although this is an individual contributor role, you will need to be a leader and coach to project teams. You will coordinate and manage diverse projects leveraging cross-functional teams. Ensure daily clarity on program requirements, quality standards, priorities, and deliverables, driving accountability through skills of influence.Quality and Accountability: Coordinate across cross-functional teams, utilizing your influence and skills to ensure quality standards and delivery timelines are consistently met. Report technical issues and bugs via the ticketing system and escalate them appropriately.Basic Qualifications7+ years of experience in a combination of Technical Program Management, Product Management, and Client/Account Leadership roles—preferably within UX Research, Market Research, SaaS, or high-tech sectors.Exceptional communication and influence skills, able to align and motivate cross-functional teams without direct authority.Demonstrated success in managing multiple enterprise accounts or technical programs simultaneously.Proven executive-level reporting skills (e.g., EBR, MBR, QBR) are critical.Strong problem-solving instincts and operational discipline, with the ability to deconstruct complex processes into manageable components.Ability to seek and gain a high-level understanding of complex data, research needs, client compliance frameworks, and technical program details.Experience with JIRA, Trello, or other project management tools.A proactive, impact-driven mindset and the ability to turn ambiguity into action.Willingness to work flexible hours when needed to support global teams and urgent, high-impact deliverables.Preferred QualificationsMBA or masters degree in computer science, human-computer interaction, or similar degree program.Experience working with a research agency delivering research for large clients.Experience with research operations and delivery managing multi-stage, longitudinal quantitative and qualitative research projects.Experience working for Fortune 50 tech companies like Google, Amazon, Meta, etc. or working with them as a vendor.Experience working for or with mid-stage startups in the 50-200 employee range.Why Pulse LabsYou’ll be part of a fast-growing, high-performance team shaping how the world interacts with AI and the latest technologies. We move fast, operate globally, and expect excellence—from ourselves and each other. If you love doing whatever it takes, turning complexity into clarity, and you thrive in an environment where accountability and action matter more than titles or hierarchy, you’ll fit right in.