Store Lead

Job Description – Store LeaderRole PurposeThe Store Leader is responsible for overseeing the daily operations of the several stores, ensuring excellent customer service, efficient store performance, and achievement of sales and operational targets. This role also manages and develops store staff to maintain high standards in service, productivity, and compliance.Key ResponsibilitiesLead and supervise the store team, ensuring effective shift management and task delegation.Monitor daily operations including inventory management, stock availability, order fulfillment, and store cleanliness.Drive sales performance by monitoring KPIs, analyzing results, and implementing improvement strategies.Ensure excellent customer service standards and resolve escalated customer issues.Manage scheduling, attendance, and performance of store staff.Ensure compliance with company policies, SOPs, and health & safety regulations.Coordinate with cross-functional teams (logistics, merchandising, HR, etc.) to ensure smooth operations.Provide coaching, training, and motivation to the team to achieve individual and store targets.Prepare regular reports on store performance and operational challenges.RequirementsBachelor’s degree or equivalent experience in Retail/Business Management.Minimum 2–3 years of experience in retail operations or store management.Strong leadership, people management, and communication skills.Good analytical skills with the ability to interpret sales/operational data.Hands-on, detail-oriented, and solution-driven.Ability to work in a fast-paced, dynamic environment with flexible shifts.