Store Manager

The Retail Store Manager is responsible for overseeing all aspects of store operations to ensure sales targets are met, costs are effectively managed, and exceptional customer service is consistently delivered. This role plays a key part in driving store performance and maintaining operational excellence.A vital part of the role is people management, leading by example on the shop floor, engaging with both customers and team members, and fostering a positive, customer-focused environment. The Store Manager ensures that staff are motivated, well-trained, and equipped to provide outstanding service at all times.Ingredients: Key ResponsibilitiesStore Operations: Oversee all aspects of daily store activity to ensure smooth trading, appropriate staffing levels, and efficient execution of operational processes.Team Development: Lead ongoing training and upskilling of store employees to ensure product knowledge, service standards, and operational competencies are consistently maintained. Support staff growth through coaching, feedback, and structured development plans.Sales & Performance: Drive store sales and monitor key performance indicators. Provide accurate and timely reporting on business performance and identify opportunities for improvement.Customer Experience: Set the standard for customer service by leading from the shop floor. Ensure customer interactions are handled professionally and that enquiries or complaints are resolved promptly and effectively.Visual Merchandising & Marketing: Maintain high visual standards across the store. Collaborate with marketing teams to deliver impactful in-store promotions and seasonal campaigns that enhance customer engagement.Stock & Systems Management: Ensure stock levels are maintained and replenished appropriately. Oversee the correct use of systems and ensure staff are trained to operate them independently and accurately.Loss Prevention: Implement and monitor loss prevention strategies to safeguard stock and assets, and reduce shrinkage.Health, Safety & Security: Enforce all health, safety, and security protocols. Ensure staff are trained and risk assessments are completed and reviewed regularly.Compliance & Administration: Ensure all store operations comply with company policies and procedures, including cash handling, pricing accuracy, and administrative duties.The Perfect Blend: What We’re Looking ForMinimum of 2 years’ experience in a retail or customer-focused environment, including line management responsibilities.Proven track record of driving sales performance and delivering high standards of customer service.Experience working with a premium or quality retail brand.Familiarity with Le Creuset products, either as a customer or through experience with a similar brand.Matric qualification or higher.Strong customer service orientation with a focus on maintaining brand and operational standards.Confident in selling and up-selling techniques.Proficient in Microsoft Word, Outlook, and Excel (intermediate level).Genuine interest in cooking and kitchenware.Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and public holidays).Why Join Our Table?At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.Diversity & Inclusion StatementWe welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.