Student Services and Program Manager

We are seeking forLocation: Ho Chi Minh City, VietnamKey Areas: Business, Higher Education, Logistics & Supply Chain Management, KLU SaigonAre you passionate about education and international learning environments? Kühne Logistics University (KLU) in Hamburg, Germany, one of Germany’s top research-based private business schools (AACSB accredited), is looking for a Student Services and Program Manager to support operations of KLU‘s branch campus in Southeast Asia and to make KLU Saigon one of the leading logistics schools in Asia.Who We AreFounded in 2010, Kühne Logistics University (KLU) is a private, internationally accredited business school headquartered in Hamburg, Germany, specializing in logistics and supply chain management. We are currently expanding our global footprint to Southeast Asia, where we are establishing KLU’s first international branch campus in Vietnam’s bussing business and logistics hub, Ho-Chi-Minh-City. In so doing, we follow our mission to contribute to local capacity building and knowledge transfer in the field of logistics, operations and supply chain management. Our programs are designed to prepare leaders for the supply chain challenges of a global business landscapeYour ResponsibilitiesThis position combines responsibilities from both student services and program management. In the role, you act as the key liaison between students, faculty, and other university offices KLU (in Hamburg and Saigon) as well as our university partner Ho Chi Minh City University of Technology (HCMUT).We will work together to align the tasks with your strengths and experience.Student Services: Overseeing student support services: Responsible for coordinating and supervising all aspects of student support to ensure a smooth and positive study experience. This includes:Events and activities organization: Plan and manage student events, excursions, workshops, and extracurricular activities that foster community engagement.Student guidance and welfare: Serve as the first point of contact for students seeking general support, advice, or referrals to other services.International student support: Assist with visa documentation, accommodation guidance, and orientation for incoming foreign students.Managing student helpers and freelancers: Recruit, train, and supervise student assistants or temporary staff to support events, logistics, and administrative tasks.Program Management:Class management: Overseeing schedules, classes, and syllabi in close collaboration with lecturers (from KLU Hamburg and HCMUT) and students through CRM and Learning Management Systems in close collaboration with Program Directors and Program Management units (KLU Hamburg & HCMUT) Classroom logistics: Coordinating classroom operations, including technical and facility needs, to ensure all on-site, online, and hybrid teaching requirements are met Faculty & guest lecturer support: Organizing teaching and guest speaker arrangements while serving as the primary contact for all faculty-related matters.Quality Assurance: Conducting class evaluations and analyzing program data and processes to enhance efficiency and the overall student experienceExam coordination: Collaborating with lecturers, Program Directors, and the Registrar’s Office (Hamburg) to ensure proper scheduling, supervision, and grade entryGeneral: Communication and information management: Ensuring clear and consistent communication between students, faculty, and administrative departments in Hamburg and Ho Chi Minh City (KLU + HCMUT)Information and documentation management: Managing CRM and Learning Management System (LMS) data, maintaining program documentation, and reports Financial oversight: Estimating and forecasting program and student service needs while aligning financial and operational resources accordinglyYour QualificationsIn this role, you serve as the key liaison between students, faculty, and university offices at KLU (in Hamburg and Saigon) as well as our partner institution, Ho Chi Minh City University of Technology (HCMUT).We are looking for candidates with the following skills and competencies:Strong communication and interpersonal skills: Essential for engaging effectively with students, parents, faculty, and colleaguesCustomer service orientation: Ensuring that students and faculty receive timely, professional, and solution-oriented supportDetail-Oriented & Organized: You are skilled in managing multiple tasks and timelines with accuracy and follow-throughEvent & Operations Management: You have experience in planning and executing events, or managing logistics in an academic or corporate settingAdaptability and flexibility: Comfortable responding to changing academic schedules and last-minute adjustmentsTeam collaboration: Working effectively with academic and administrative teams across locations to ensure smooth operationsDigital Savvy: You’re comfortable with digital tools and platforms (e.g., CRM, learning management systems, Excel/Google Sheets, etc.)Language Skills: Excellent English and Vietnamese language skillsVietnamese Work Permit: You must have the right to work in VietnamWe offerFlexible work culture: Enjoy a mix of on-site work at our modern campus at HCMUT, at our office in the German House and remote optionsProfessional development: Access continuous learning opportunities to grow your skills and advance your careerInternational environment: Be part of a diverse, multicultural team in a vibrant location central to our Asian growthContactPlease submit your cover letter, CV, references, annual gross salary expectations, and earliest start date to klu-jobs@m.personio.de or click the “Apply” button. For questions, contact Dr. Trinh Dung Viet, Campus Director Southeast Asia, at vietdung.trinh@klu.org.About UsKühne Logistics University–Wissenschaftliche Hochschule für Logistik und Unternehmensführung is a private university founded in 2010 and located in Hamburg's HafenCity. KLU is a state-recognized university with the right to grant PhDs. With its AACSB accreditation, it ranks among the top 5% of business schools and management universities worldwide, with a dedicated focus on logistics, operations, and supply chain management. Following an internationalization strategy, we are now opening a campus in Vietnam and plan for two further campuses in Africa and the Americas.We instill KLU's signature operations mindset in all our students, drawing on the strengths and key characteristics of logistics, including resilience, data-driven and action-oriented decision-making. As a boutique university, KLU offers its students and doctoral candidates a high degree of specialization and excellent study conditions. Further education programs for specialists and managers are offered in the form of seminars and summer schools by KLU Executive Education.