Supply Chain - Drop Shipment Vendor Specialist

Job SummaryVendor Specialists are responsible for building and maintaining relationships with our vendors and internalteams to improve the quality of information to our drop shipment customers. They use multiple software tools to assist internal & external teams, manage open drop ship orders, and provide updates to our customers. Vendor Specialists review reports to assess vendor performance metrics and identify and address vendor improvements.ResponsibilitiesVendor Management Build, manage, and leverage relationships with Vendors and Procurement to improve the drop shipcustomer experience Serve as an expert point of contact on assigned vendors Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose andact on solutions Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes &expectationsCustomer Support Collaborate with others in Order Optimization and internal departments to ensure effectiveprocessing of orders Follow up daily on open purchase orders to ensure that customers have up to date information ontheir drop shipped orders Communicate issues and provide solutions to customers on their drop shipped orders Address incoming emails by troubleshooting issues, resolving customer pain points, and improvingvendor performanceContinuous Improvement Propose additional reporting needs to enhance the customer experience, vendor performance, andindividual performance Identify opportunities to reduce the need for incoming and outgoing emails Evaluate current processes and suggest any appropriate improvements to increase processefficiency and improve the customer experiencePhysical RequirementsWork is performed while sitting/standing and interfacing with a personal computer.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires occasional bending, squatting, crawling, climbing, and reaching.Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.Remote Work QualificationsAccess to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.Access to a home router and modem.A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.The desire and ability to work and communicate with other team members via chat, webcam, etc.Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.ExperienceComputer literateEducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsAnalytical with excellent attention to detailStrong in critical thinking and problem solvingAble to prioritize and balance multiple responsibilitiesAdept at communicating effectively to a variety of audiencesWilling to take initiative and ownership of problems to find solutionsAble to balance desired business and customer outcomesA team player who wants to contribute to a thriving cultureAble to flourish in a fast-paced, changing environmentWilling to keep an open mind, embrace the unknown, and have the grit to push through obstacles on the way to progressCompany OverviewThe foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices