Support Engineer

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specializing in digital transformation, application modernization, DevOps, customer experience and hybrid cloud solutions.With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.The Role :Engage in the maintenance and support activities, which include perform troubleshooting, incident response, and patching in a timely mannerSupport DevOps, CI/CD process and OpenShift container platformCoordinate with vendors and support team on problem resolution, implementation issues and upgradesCreate and maintain documentation for knowledge base, changes, upgrades and operational maintenanceDeliver technical support through written and verbal communication.What We are Looking For :Bachelor degree in related major.Minimum 3 years of relevant experience.Willingness to pick up and learn new software and technologies.Ability to interact and communicate effectively and openly with all levels of management, users and vendors.Strong analytical skills with excellent problem-solving and troubleshooting abilities.Knowledge of Continuous Integration and Continuous Deployment (CI/CD) processes and tools.Ability to work independently and as part of a team, taking ownership of various parts of a project or initiative.Skill/knowledge required: Microservice and container concepts, KubernetesFamiliarity in the following areas is an added advantage: Docker, Jenkins, Helm Chart, Git, Repository Manager (Artifactory/Nexus), SSO and authentication process, JBoss or other middleware technologies, Openshift, Fuse, AMQWhat we have to offer :Learn from our team of experts on the latest technology and software used in the industry todayContinuous training & development of soft and hard skillsA competitive salary to the market in line with your profileA package of benefits including healthcare insurance, birthday celebrations, marriage allowance & anniversary gifts.Hybrid working arrangementAn awesome team of colleagues & regular team building activitiesLearn and work with the world’s leading companies in technology and innovationPosting Code: #LI-RD1