Support Engineer

Role: Support EngineerLocation: BirminghamEngagement: 1 month Rolling ContractStart Date: ASAPThe RoleAs a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.Duties/ResponsibilitiesServe as the first point of contact for IT support requests, providing responsive and professional assistanceDiagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and servicesInstall, configure, and maintain desktops and laptops, ensuring they meet company standardsManage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientationConfigure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operationAdminister and manage Microsoft Intune for device management, application deployment, and policy enforcementSupport video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetingsMonitor and resolve IT support tickets promptly, maintaining clear communication throughout the processDocument IT processes, solutions, and FAQs to build and maintain an internal knowledge baseCollaborate with IT colleagues to escalate and resolve more complex issuesSkills & ExperienceProven experience in an IT support or help desk roleStrong knowledge of Microsoft Office 365 and Windows operating systemsExperience with Microsoft Intune and MDM solutionsFamiliarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)Excellent problem-solving skills and a customer-first mindsetStrong organisational skills and attention to detail