Support Engineer with English

Job DescriptionStefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.We are now looking for talented people to make a real contribution to our business as: Support Engineer with English If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!Responsibilities Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues; Log remotely to the client"s computer and help them solve software issues; Document issues that you deal with on a daily basis into the ticketing system; Troubleshoot hardware, software and network related issues; Escalate problems to the next level of support when necessary; Help the client with all the necessary information. Job Requirements Strong command of Polish and English- spoken and written; Eagerness to learn new technologies Ready to acquire new skills (communication skills, technical skills, etc.); A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues; Willingness to help people in having continuity in their computer-based activity; Previous successful customer service experience is considered an advantage; Strong written and oral communication skills. Our offer Full time job, stability of employment Hybrid work model in our Cracow or Opole office; Intensive training Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more) Premium private medical healthcare, which includes dental care and insurance policy for international travel And up to 4 extra days of paid holidays per year! What's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About UsWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.Key Points to Remember: Legitimate job offers only follow interviews conducted with our hiring managers or clients. We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.