Support Specialist

The Job:💻 Job Title: Support Specialist (1st Line)🎨 Industry: Software House🌍 Working Set-Up: Remote first - Candidates must be commutable to Newcastle for occasional team meetings and social events💸 Salary - £30,000-£35,000 per annum📋 Interview process: 2 stagesThe Role:Leo Technology have partnered with an exciting business who specialise in employee app and intranet solutions. Their award winning platform is on a mission to make communication simple and due to organic company growth, they're now looking to appoint a talented Support Specialist. This is a 1st Line Support role, where you'll be responsible for working alongside their Technical Support Lead to play a key role in delivering support to their customers. On a day to day basis, you'll provide technical support via email, phone, and chat to resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary.This is a fantastic opportunity for someone with a couple of years of support experience behind them who is looking for an exciting next step in their career!The Person:Background working as a Technical Support Specialist or similar roleKnowledge of computer systems, hardware, and softwareProblem-solving and troubleshooting skillsExceptional customer service and communication skills.Experience with remote support tools and ticketing systems (Zendesk is desirable)Interview Process:2 stagesImportant Notice:Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website