Swedish Speaking Customer Experience Agent - Work Remotely in Greece

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty.Key ResponsibilitiesDeliver exceptional customer support in Swedish across various channels, such as phone, email, and chatEfficiently manage customer inquiries, ensuring timely resolution of issues and concernsMaintain accurate and organized records of customer interactions in our CRM systemGather and analyze customer feedback to identify opportunities for improving service qualityCollaborate with team members to share insights and best practices aimed at enhancing the overall customer experienceStay current with product information, services, and industry trends to effectively assist customersRequirementsFluency in Swedish is required, with strong English language skills being an advantagePrior experience in a customer service or support role is preferredExceptional communication and interpersonal skills with a dedication to customer satisfactionAbility to prioritize tasks and manage time effectively in a remote work environmentProficient in using CRM software and online communication toolsProactive and solution-oriented approach to problem-solving and customer interactionA self-motivated team player capable of working independently while contributing to team successBenefitsCompetitive Monthly SalaryFully Paid TrainingFully Paid Relocation PackageHealth Insurance2 Extra Salaries Per YearAnd Much More..