The position is responsible to lead a team to consistently deliver an experience that exceeds all expectations at guest arrival and departure. You will motivate employees to be customer centric and empower them to provide excellent guest service at all times. Your creativity and ability to think outside of the box will transform mundane processes such as guest check-in into meaningful customer touch points. You will also have your finger on the pulse when it comes to maximizing room occupancy and revenue to surpass financial and operational targets.
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