Talent Management, Supervisor- Oliver Wyman - Mexico City

About Oliver WymanOliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.Visit our website for more details about Oliver Wyman: www.oliverwyman.com*PLEASE SUBMIT CVs IN ENGLISH* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*Job Overview:Key Responsibilities:The TMC supports a range of talent management activities in close collaboration with the Talent Management Team. Key responsibilities include the execution of administrative tasks and processes related to: staffing, performance management, and consultant talent programs (e.g., those under the banner of FlexOW). The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City. The Supervisor is a “player / coach” role, where they will primarily focus on managing the day-to-day operations of the TMC, coach and train team members, be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs). The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally, when applicable). The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC, the depth of understanding of the Coordinators, and expand the services the TMC offers to the Talent Management team.Beyond assisting in carrying out the Coordination work described below, the Supervisor will be primarily responsible for:The day-to-day management of the Talent Coordinators (TCs) in Mexico CityEnsuring the up-time of the TMC while managing workloads of the TCsOngoing process improvements in coordination with the Talent Management teamWorkflow assignment and coordination for the TCsInteraction / alignment with the TMC location in WarsawEnsuring TCs are experts in relevant OW systems (providing hands-on training as needed)Capacity and load management of TC team (including hiring and performance managing the TCs)Flawless execution of key talent management processesManagement and tracking of SLAs (including redefining SLAs as needed)Proactive process improvement and enhancementsAccurate and timely report productionOverall, the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates, data entry, and workflow related tasks:StaffingSupport TM teams to ensure timely and accurate updates to the staffing system (Certinia)Create Resource Requests for upcoming projectsCheck end dates/extensions and review writers for assignments with upcoming end datesAttend staffing meetingsGenerate and disseminate regular and ad-hoc reportsConsultant performance managementSupport execution of the year-round performance management process for consultants by providing PMO support, including key process steps, TM checklist, communication templates, etc.Generate basic reporting on process complianceAct as system owner for the firm’s proprietary performance management systems for consultants and carry out system testing when requiredManage the creation and distribution of system folders for annual Career Review processWork with Talent Managers to ensure project review requests are generated accurately and timelySupport Talent Managers in chasing overdue project reviewsMaintain accurate records on project review completion status and provide regular reportsSupport Talent Managers where needed.Administration of talent programs (e.g., FlexOW)Help manage certain colleague programs like the annual MBA sponsorship process, Non-Profit Fellowship, and Golden Passport / Mobility programMaintain the intranet page on FlexOW optionsAd hoc tasks and reportingAd hoc analysis and reports as required by Talent Management functionCoordination of updates for TM related fields in our system of recordsNote that while the focus of the role includes the areas above, the role may occasionally include support for additional Talent Management activitiesPlease note that it will typically not be possible to take significant periods of vacation during approximately May, June, September and October due to these being periods of critical workExperience Required:BA/BS and minimum of 4 years' experience working in performance/talent management or HR administration. (We're also open to considering profiles that come from a customer service environment).People management experienceProcess management experienceProficiency with data analysis and reporting and experience working with a resource management system highly desirableExcellent written and verbal communication skills in EnglishTechnical Skills:Strong Microsoft Excel (analytical) skillsWorking knowledge of Microsoft Word and PowerPointBasic understanding of systems and an aptitude for learning to operate new systems of medium complexitySkills and Attributes:Very high attention to detail and high level of accuracyPositive, proactive and continually seeks ways to improve processesSelf-motivated, comfortable working as part of a global team, takes full ownership of their work with flexibility to prioritize or reprioritize as neededAbility to organize, prioritize and manage their own day and that of the team effectively to meet deadlinesStrong collaborator in a multicultural environmentOliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.