Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll DoAs a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-DayDeliver timely, friendly, and accurate support in French and English via calls and chatTroubleshoot customer issues and guide them through solutions step-by-stepLog all customer interactions accuratelyIdentify trends and share feedback to improve processesCollaborate with your team to stay updated on prioritiesRepresent the brand with care, professionalism, and patienceWhat We’re Looking ForFluency in French and English (spoken and written)At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)Experience with tools like Zendesk, Gorgias, Shopify, or similar platformsCalm under pressure and solution-orientedStrong attention to detail and a genuine desire to help peopleComfortable working remotely and collaborating with a distributed teamWhat You’ll NeedLaptop or desktop with an i5 processor or higherStable internet connection (15 Mbps upload/download or faster)A quiet, dedicated workspace for callsPerks & BenefitsPermanent remote work—work from anywhereCompetitive pay with annual reviewsPaid time off to rechargeMonthly health stipendPerformance bonuses based on KPIsA team that values growth, accountability, and human connectionWhy Join Us?We believe customer support is about people, not just processes.
When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day. How to ApplyClick Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!
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