Tasting Room & Wine Club Manager

WE ARE HIRING!  Tasting Room & Wine Club Manager – Prestigious Wine EstateLocation: FranschhoekDepartment: Hospitality & Direct-to-Consumer (DTC)Reports to: Hospitality General ManagerType: Full-time, On-sitePosition OverviewWe are seeking an experienced and passionate Tasting Room & Wine Club Manager to lead the guest experience and drive direct wine sales at our award-winning Wine Estate. This role combines leadership, hospitality excellence, and data-driven management to ensure that every guest interaction reflects the quality and character of our wines.The ideal candidate will have a proven track record in luxury hospitality or wine environments, with hands-on experience in Commerce7, BC, and Tablet POS systems.Key ResponsibilitiesLead the day-to-day operations of the tasting room, ensuring an elevated, seamless, and memorable guest experience.Recruit, train, and motivate a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement.Deliver premium, personalized wine tastings and experiences through expert storytelling, product knowledge, and warm hospitality.Oversee the management and growth of the Wine Club, ensuring exceptional member engagement, retention, and sales performance.Collaborate with the Sales, Marketing, and Events teams to support estate promotions, private functions, and targeted sales initiatives.Manage and maintain the accuracy, presentation, and functionality of Commerce7, BC, and Tablet POS systems.Ensure effective stock control, product presentation, and merchandising aligned with brand standards.Manage guest feedback, group bookings, and VIP engagements with professionalism and attention to detail.Monitor and report on sales performance, visitor data, and team productivity, providing strategic insights and recommendations to leadership.Uphold compliance with health, safety, and service standards across all tasting room operations.Candidate ProfileMinimum 5 years’ experience in hospitality, tourism, or wine industry management.Strong operational understanding and hands-on experience with Commerce7, BC, and Tablet POS systems.Wine qualifications such as WSET Level 2 or Level 3 (or equivalent) are required.Proven leadership and team development capabilities with a service-driven, hands-on approach.Strong analytical and reporting skills with attention to operational efficiency and profitability.Excellent communication, organizational, and problem-solving abilities.A genuine passion for wine, with a commitment to ongoing education and industry engagement.Professional, well-presented, and confident in high-end guest interactions.Flexibility to work weekends, public holidays, and special events as required.To ApplyPlease submit your CV and a brief cover letter outlining your relevant experience and motivation for applying to recruitment@ricketybridge.comClosing date for applications : 16 November 2025