TCM Payment Specialist

SummaryLocation : Selangor, MalaysiaThe TCM Payment Specialist manages the treasury processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Novartis divisions.About The RoleKey Responsibilities :Service DeliverySupports transitions and knowledge transfer, monitoring critical deliverablesOperational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FRA and Business Functions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.Collaborates with key stakeholders, including accounting authorities/auditorsServes as a Subject Matter Expert for related policies and processesActively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial servicesSupport the measurement and delivery of service levels and SLA/KPI targetsProactively challenge the Status Quo, making fact based recommendationsManage day-to-day activities:Ensure proper document management for payment activities and fulfill NFCM & audit requirement.Support Master Data Maintenance (TCM related) in collaboration with Business and other functionsEnsure proper accounting of financial transactions and accounting specific questions are well addressed and solvedEnsure the creation and maintenance of adequate accounting records to meet the requirements of local legislation and Novartis required standardsPerform payments activities, monitor payment error flag & payment rejection.Apply Banking requirement & country regulations, in addition to Novartis standard payment policy & guidelines, ensuring timely payment disbursementKey Performance IndicatorsNo unsatisfactory audit rating and timely execution of action plansNumber of business special processes standardized/Deliver business benefits and productivity improvements as per targetCustomer satisfaction of service delivery and process specific KPIs in accordance with agreed SLAsStable services incl. those of outsourced operations, no control issuesSuccessful roll out of standard CORE systems and processesMinimum RequirementsUniversity level degree in Business Administration/ Economics/Finance or related field.Work Experience4-6 years of financial experience, with in-depth functional expertise in Payment executionAble to communicate fluently in English.Demonstrated ability to work effectively in a multi-national, matrix organizationPrevious experience in managing Financial ServicesSAP knowledgeExperience with in-house banking payments is preferrableExperience with manual payment processing and cross border payment regulations is preferrableSkillsCompliance And Controls.Continuous Process Improvement.Critical Thinking.Analytical skillsGood engagement and communicationStakeholder ManagementLanguagesEnglishCommitment to Diversity and Inclusion / EEO Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/networkBenefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards