Team Lead Rider Engagement

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionRole ScopeMonitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesLead a Team of Rider Coordinators and/or Rider CaptainsManage rider roster with proper allocation of shifts/breaks/off-days etcSupervises rider onboarding and training schedule with Rider Trainer and Rider SupervisorInventory management and usage compliance of Rider equipmentGroom rider quality (behavior, appearance, professionalism, presentational, etc)Setting up a performance improvement plan to improve the performance of low-performing ridersReduce rider complaints originating from customersMonitor rider's performance on an individual level and be responsible for coaching/warning ridersAudits fleet appearance & rider behavior via on-ground visitsSkills & Qualifications Needed Bachelor's Degree 2-3 years of experience in the food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. English and Arabic. Influencer and negotiator with good public speaking and presentation skills People management skills: Experience in managing bigger groups of people