Team Lead with German/French or Italian and English - iGaming Industry

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception! The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients. Our client, a dynamic iGaming company committed to delivering engaging entertainment across global digital platforms, is expanding its team. Join this exciting journey and grow with the project as a Team Lead Main Responsibilities:Supervised a customer service team, ensuring performance goals and quality standards were consistently met;Provided coaching, mentoring, and support while handling escalated customer issues;Monitored KPIs, prepared performance reports, and collaborated cross-functionally to enhance service;Supported recruitment, onboarding, and training of new team members;Assisted in improving internal workflows and overall customer service quality. The client offers:Competitive salary;25 annual paid leave;Breakfast and beverages provided by the company;Health Insurance: additional health insurance;Multisport;Supportive and collaborative work environment;Opportunity for growth and development within the iGaming industry;Office-based position. Job requirements:Must have at least 1 year of proven experience in leading a customer service team within the iGaming industry;Fluent in German/French or Italian;Strong English communication skills (B2+), both written and verbal;Positive attitude with proven leadership qualities and a problem-solving mindset. Apply and you will get the full broad information about your possibilities with HRS! All applications will be treated strictly confidential. Only short-listed candidates will be contacted.