Team Leader - Polish (C1) + English (C1)

wherewework.gr on behalf of:Concentrix GreeceThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions - Duties And Responsibilities Lead, develop, and motivate the team(s) to achieve specific business targets and meetassigned performance targets weekly/monthly/quarterly, ensuring high customersatisfaction Provide accurate weekly, monthly, and quarterly sales forecasting, execute all requiredcustomer success motions and ensure data recorded in the CRM is accurate and up to date Act as an enabler to remove both internal and external roadblocks and help team toresolve challenges in support of sales opportunities Monitor and drive team call time and productivity and conduct weekly performancereviews and weekly coaching sessions with all team members Analyze data, performance, and customer experience trends to develop and implementstrategic sales plays and best practice for client/specific territories Stay current on developments in client products/services and within the market andensure the team is informed on the latest trends and market direction Act as a point of escalation for the client and respond in a timely manner to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developedEffective client management having a clear view on account and how to maximizerevenue as well as effectively communicating quarterly objectives to client Work closely with client contact on reporting and forecasting Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs) Work with internal functional resources and external partners to develop an effectivecoaching and training platform, targeted around customer success and revenue retentionmotions and skills, ensuring on-going development of the team Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) Ensure high level of professionalism during all interactions with team and client Effectively partner and build strong business relationships with both internal and externalstakeholders to ensure customer expectations are met Collaborate with cross-functional teams and management to optimize sales processes,systems and achieve a superior customer experience Lead team to effectively influence buying/renewal process to achieve greater clientsatisfactionQualificationsRequired Qualifications Minimum 3 years of proven work experience in a sales leadership role (or similar) Consistent track record of success with a passion for exceptional customer experience anddriving team results Must be well-versed in High Performance Selling methodologies Results-driven, analytically proficient, strategically minded with an operational outlook Excellent people management, leadership, and coaching skills Strong record of developing and retaining high potential employees Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment Excellent listening and problem-solving skills Excellent verbal and written communication skills, both internally and externally Ability to maximize revenue through best practices Highly organized with the ability to handle multiple priorities Strong knowledge of Microsoft Office programs Demonstrated ability to prioritize and multi-task in a time-sensitive environment Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences Execute high level of independent judgement and critical thinking Professional and polished demeanorPreferred Qualifications Bachelor’s degree Experience working with Salesforce.com or similar CRM preferredDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Location:GRC Athens - Ilia Iliou 51Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents