Team Leader Mass Market Fuj RAK & AJM (POS)

Key Accountabilities- Responsible for the delivery of individual and team targets for acquisition targets in consumer segment.- Increasing revenue by up-selling additional bundle & plans.- Establishes and develops effective working relationships with key internal and external customers.- Ensure high level of networking and relationship management within different levels of partner/account.- organization.- Identify skill gaps, develop yearly development plans and sponsor the internal/external learning and training.- requirements of the Indirect Sales team.- Mentor new team members and additions to the Indirect Sales teamQualifications:- Minimum bachelor's degree in business administration (BBA)/commerce/relatedExperience:- Minimum 3 years of experience in Customer Service/Contact Centre, especially in the telecom sectorSkills- Excellent customer service experience and knowledge/attitude - preferred experience in call-centre Front or Back Office- Strong knowledge of telecom products and services- Aptitude for coaching and providing guidance.- Experience with team management- Good level of keyboard proficiency and PC skills- Experience in a telecommunications or engineering/technical working environment is helpful.- Ability to communicate effectively in person/writing/verbally.- Good negotiation, people management and interpersonal skills- Possession of a professional telephone manner- Self-motivated and an attitude to show initiative.- Ability to respond positively under pressure and work in a fast-paced and demanding environment.- Good analytical and problem-solving skills