Team Leaders (BPO)

Urgently Hiring!TORCH Solutions are in need of a TEAM LEADER for Work on Site Monitors team performance and oversees day-to-day operations Maintains in-depth knowledge of account/s Provides feedback and coaching to a team Drives performance, motivates and reinforces teamwork Communicates relevant information to the team on a timely basis Conducts up-training on process and policies update as needed Monitors and evaluates phone calls and emails for quality assurance Provide feedback and quality evaluation coaching weekly Conducts annual performance reviews Provides team performance reports and analysis. Recognizes high performance and rewards accomplishments. At least 1 year of team-leading experience Proven Leadership skills and functional knowledge in the BPO industry Excellent oral and written communication skills Proficient in writing reports and business correspondences Strong interpersonal skills Customer Oriented