About Us: At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.
Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history.
Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. About the role: Business AnalystWork with business stakeholders to understand their needs and map them to ServiceNow solutions.
Understands little design on ITSM, ITOM, ITAM and other key ServiceNow modules (if appliable). Analyze existing business workflows and identify opportunities for automation and process improvement using ServiceNow Flow Designer, OrchestrationDevelop clear user stories, functional specifications, and process documentation that guide the development and configuration of ServiceNow applications. Act as the liaison between business users and technical teams, ensuring that requirements are translated into actionable technical solutions. Coordinate and participate in UAT (User Acceptance Testing), ensuring the functionality meets business requirements and is free of critical defects. Also participate in any testing as part of Tester.
Support in change management activities, assist in user training, and provide documentation for new features and processes in ServiceNow. Develop and configure reports, dashboards, and Performance Analytics widgets within ServiceNow to help stakeholders make data driven decisions “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.
All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
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