Tech Support Field Technician

DescriptionRoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.Job DutiesProviding technical on-site support and training to customers experiencing issues with their lithium batteries.Troubleshooting technical issues and working to resolve them in a timely manner.Maintaining accurate and up-to-date records of customer interactions and technical support requests.Assisting with product installation and maintenance as needed.RequirementsMust be willing to travel within the US (all expenses will be Covered by the Company)Some technical support experienceStrong problem-solving and troubleshooting skillsExcellent communication and customer service skillsFamiliarity with lithium batteries (Preferred)Associates degree in relative field (Preferred)Bilingual in English and Chinese (Preferred).BenefitsMedical InsuranceVisionDentalPTO401(K)401(K) matchJob Type: Full-timePay: $21.00 - $25.00 per hourCompensation PackageBonus opportunitiesSchedule8 hour shiftMonday to FridayExperienceTechnical support: 1 year (Required)Hardware Repair: 1 year (Required)