Technical Account Manager

About Simply.TVAt Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.Headquartered in Copenhagen, and supported by 350+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we're just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.Join us, and let's make content discovery simple, powerful, and inspiring!The RoleAs a Technical Account Manager (TAM) at Simply.TV, you'll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem-solving, and customer empathy. You'll work closely with Product, Engineering, and Sales teams to ensure our clients' success — from onboarding and implementation to proactive support and long-term relationship management.ResponsibilitiesYou are successful when:You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goalsYou provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV's metadata solutionsYou collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutionsYou monitor account health, identify potential risks, and act as the customer advocate during escalationsYou lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growthYou document technical activities, track open items, and maintain clear and actionable account plansYou stay current on product updates, new features, and industry trends to anticipate and address client needsRequirementsQualificationsYou'll thrive in this role if you:University degree in a relevant area, e.g. Business or Data0-3 years experience as a Technical Account Manager in B2B tech or metadataHave exceptional written & spoken English skills (additional European languages are a plus)Have a passion for technology, innovation, and customer successPossess strong analytical and problem-solving skills with a proactive, hands-on mindsetAre an excellent communicator who can translate complex technical concepts into clear and simple languageEnjoy working collaboratively across technical and commercial teamsAre comfortable learning in a fast-paced, dynamic environment where adaptability is keyAre full-time available and eager to build lasting client relationshipsWant to grow a career in Simply.TVWhy join?🚀 Work at the forefront of media tech - Help shape how millions discover TV & streaming content🤝 Be a trusted counterpart - Work directly with key clients to drive their technical success and satisfaction🌍 Collaborate globally - Join a strong team across continents that thrives on innovation and teamwork🎯 Make real impact - Your contribution ensures Simply.TV's data and solutions empower millions of end users daily📈 Grow and learn continuously - Gain exposure to advanced technologies, media systems, and client infrastructuresPracticalitiesReports to: Head of IngestEmployment Type: FreelancerLocation: Madrid, SpainSalary: 2,000 EUR per month (flatrate)