Technical Associate (Customer Service)

Roles & ResponsibilitiesProvide Installation and commissioning of machining centres or EDM machines with complexity at customer site.Conduct pre-installation assistance to customer as well as post installation visit and check up.Provide field service support and troubleshooting to the machines for local & overseas customersResponds to customer complaints and Perform scheduled and un-scheduled service support.Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).Prepare complete service reports and details on daily service job and customer correspondenceEducate customers on basic maintenance & technical support of machine tool for customer's benefitsProperly document, label, and return all defective parts resulting from service and repairEnsure all tools & equipments used are calibrated in good working order to Makino Standards.Ensure all tools and equipment provided is kept safe, and secure.Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely mannerComply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.Provide technical support to other Field Service engineers in the field.Develop and maintain relationship with customersFollow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.Job RequirementsDiploma in Mechanical Engineering or related field.Good communication skillHas a passion for EngineeringOccasional overseas travelling is required