Technical Consultant (Integral Life)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on. About The RoleThis role is responsible for the maintenance, development, deployment and Integral Life Application for AIA Singapore.What You’ll Be DoingServes as the primary point of contact for business users of the Integral Life Application, facilitating effective communication and collaboration across to ensure seamless support and issue resolution.Lead the investigation and resolution of production incidents and bugs, performing root cause analysis and implementing corrective actions.Manage and respond to user-reported incidents and service requests, ensuring timely and effective resolution.Design and implement robust health check protocols to maintain system stability, performance, and reliability.Participate in solution delivery including requirements gathering, gap analysis, impact assessment, solution design, development, unit testing, code reviews, and deployment and ensuring adherence to the Software Development Life Cycle (SDLC), internal IT governance standards, and regulatory requirements.Maintain consistent and transparent communication with business users and technology stakeholders to support ongoing operations and strategic initiatives.Ensures that Integral Life BAU issues are resolved within agreed SLA.Meets the quality standards defined in internal guidelines and procedures.Responsible for communicating with Business Users of Integral Life Application and with other teams within Technology department to provide necessary support.What We Are Looking ForDegree in IT or related areas. Minimum of 8 years of experience in Integral Life application maintenance and development. Minimum of 6 to 8 years of working experience in the insurance industry. Knowledge of AS400, COBOL, Control Language, and SQL development. Strong analytical ability and excellent communication skills. Excellent interpersonal skills and stakeholders’ management. Always have customer in mind when dealing with any situations/projects/deliverables. Able to negotiate with, influence and engage others in complex and conflicting situations across multiple parties to drive a positive outcome. A team-player with systematic problem-solving approach and have sense of ownership and drive. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.ABOUT AIA For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do. As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose. JOIN US At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’. AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!